FAQ's
π Frequently Asked Questions β Labubu Atelier
β Do I need an account to place an order?
β’ No, you can check out as a guest. However, creating an account allows you to track orders, speed up future checkouts, and access exclusive offers.
π³ What payment methods do you accept?
β’ We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.
β’ All transactions are securely processed in USD.
π How long does shipping take within the U.S.?
β’ Standard delivery typically takes 3β7 business days.
β’ Need it sooner? Expedited options are available at checkout.
π¦ Do you offer free shipping?
β’ Absolutely! Free shipping is available on all U.S. orders over $50.
π How can I track my order?
β’ Once your order ships, weβll email you a tracking link so you can follow its journey to your doorstep.
β±οΈ How long does order processing take?
β’ Orders are processed within 1β2 business days, not including weekends or holidays.
π Can I modify or cancel my order?
β’ We get to work fast! If you need to make changes, please contact us within 12 hours of placing your order.
β’ After processing, changes or cancellations arenβt possible.
π What is your return policy?
β’ You may return items within 30 days of delivery, provided they are unused, unworn, and in their original packaging.
π° When will I receive my refund?
β’ Refunds are issued within 5β7 business days after we receive and inspect your return.
π§Ύ Do you charge sales tax?
β’ Yes, we charge sales tax on orders shipped to states where itβs legally required.
π· My item arrived damaged or incorrect. What should I do?
β’ Weβre so sorry! Please contact us within 7 days of delivery and include your order number and photos of the item so we can make it right.
ποΈ Can I use more than one discount code?
β’ Only one discount code can be used per order, unless otherwise noted during promotions.