Refund policy

📅 Effective Date: May 22, 2025
📧 Contact Email: labubuatelier786@gmail.com

At Labubu Atelier, your satisfaction is our top priority. If you’re not completely in love with your purchase, we offer a hassle‑free return and exchange process to make things right.

1️⃣ Return Window
• You may return most items within 30 calendar days from the date of delivery for a full refund or exchange, subject to the conditions below.

2️⃣ Item Eligibility
• Items must be in original, unused, and resalable condition.
• Items must be returned with all original tags, packaging, and accessories intact.

3️⃣ Non‑Returnable Items
• Gift cards.
• Digital downloads or e‑products.
• Personalized or custom‑made items.
• Intimate or sanitary items (if opened).

4️⃣ How to Start a Return
• Email us at labubuatelier786@gmail.com within 30 days of delivery.
• Include your order number and the reason for your return.
• Do not send items back without receiving return authorization. We will provide a Return Merchandise Authorization (RMA) and detailed instructions.

5️⃣ Return Shipping
• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
• We recommend using a trackable shipping service or shipping insurance. Labubu Atelier is not responsible for lost or damaged returns in transit.

6️⃣ Refunds
• Once your return is received and inspected, we’ll notify you by email.
• Approved refunds will be issued to your original payment method within 7–10 business days.
• Original shipping charges are non‑refundable.
• Refund processing time may vary depending on your payment provider.

7️⃣ Exchanges
• For exchanges, email labubuatelier786@gmail.com with your request.
• Exchanges depend on product availability.
• If there’s a price difference, we’ll guide you through the adjustment process.

8️⃣ Damaged or Incorrect Items
• If your order arrives damaged or incorrect, notify us within 7 days of delivery with supporting photos.
• We’ll arrange for a replacement or full refund at no additional cost.
• Please keep the original packaging until your issue is resolved.

9️⃣ International Returns
• If you’re an international customer, please contact us before returning an item.
• Shipping costs and return policies may differ based on your location.

🔟 Need Help?
• We’re here to help. For any return, refund, or exchange‑related questions, feel free to contact us at labubuatelier786@gmail.com